Frequently Asked Questions

  • I can help if you’re:

    • Having trouble bringing in leads or having trouble finding your customers

    • Struggling to convert leads to customers or sales

    • Getting feedback your clients are frustrated with your website, or feel your website should be doing more for you

    • Spending too much time on chasing up no-shows, drowning in client queries, or finding bookings an annoying manual process

    • Juggling rostering or resource management

    • Manually creating invoices and tracking sales

    • Struggling to manage your growing business on the same old systems that worked when it was just you

    If you’re feeling overwhelmed or like the running of your business is dragging you further away from the reason you started it, I’m here to help.

  • I find and solve problems.

    If you decide you’d like someone to get their head around your problems and chart a path to a solution, here’s what I can do for you:

    • Sit down together and map out your current issues and pain points

    • Find insights and opportunities in your data, workflows, and systems

    • Scope out what we could change, research the best fit, and present it all to you for your approval

    If you’d also like me to make your problems go away, I’ll then:

    • Design and create your solutions (using off the shelf products you’ll be able to confidently use later - nothing that will break as soon as I leave)

    • Train you (and your team if you have one)

    • Support you while you test

    • Migrate things over

    • Stay available to you as your safety net while you start using things independently

    You can find more info here, or we can unpack over a virtual coffee! Or, if you’re in the Perth area, a real one.

  • I’m down for a huge range of businesses! If you’re a sole trader or small business and you’ve found yourself pulled further and further away from the parts you really enjoy by the friction and frustration of running the business side, you’re in the right spot.

    If your business is in tattooing, artisanal products, hairdressing, aesthetics, photography, physio, laser hair removal, nail artistry, pottery, or massage you might benefit in particular - but bring me your special interest and we’ll make a plan!

    Some of the best impacts are for businesses which have scaled up quickly, but I’m here to support any stage of your journey.

    I’m based in Walyalup Fremantle and can work with you in-person if you’re in the Perth area or online anywhere in Australia.

  • You get my full attention. I only take on one big project at a time so you know you’re getting my full brain.

    I won’t sell you things you don’t need. I don’t get kickbacks from vendors and I’m not wed to individual platforms.

    You get an individualised solution. We’ll figure out exactly what you need and make sure you (and your team if you have one) feel comfortable and confident doing it.

    I’m here for you, but I want you to graduate rather than build dependence. This isn’t a pyramid scheme and I’m not going to sell you a signature ongoing class. Because I only take on one client at a time, you know I mean it when I say I want to make myself redundant!

  • I charge a competitive hourly rate, with an even lower rate for businesses in their first year of operation or with under $100k turnover.

    There are a couple of ways we can work together, and we can talk through what might work for you when we first catch up (for free). I typically work on a package basis (I find the problem, design the solution, and build it all for you), but we can split that into each stage or work off a retainer model if that makes more sense for your business and its cashflow.

    We’ll need to talk specifics when we meet, but I’m aiming to have the work we do together pay for itself in the first couple of months.

  • Drop me a line through my contact page and I’ll get back to you asap! You’ll typically hear from me within the next 24 hours.

  • A great question. It’s important for you to know that I’m not an accountant! I can help streamline your workflows, payment processes, and invoicing, but strict financial advice needs to come from the professionals.

    There are a few other little things to keep in mind:

    • My expertise isn’t in the creative overhaul space so I’m not your gal for logo redesigns or new product photography

    • I’ll gladly tweak your copy, but I want to hear what you have to say in your words so most of the copy will come from you (and I can hook you up with a pro if you need a hand smashing the words out)

    • I’ll set up your systems, support you while you get comfortable, and then I’ll leave you to it. I don’t provide long-term admin support, customer service, or accounting

    • You’ll be kept in the loop at every stage, and I’ll be available to you for calls and catch ups during set hours around other commitments rather than 24/7. This is all factored into the scheduling of your job so there will be no surprises!